Keep the owner informed without forwarding every message.
Stacksona sends important account alerts to the verified email address you use as the mailbox owner. Your agent’s incoming mail stays in its own inbox, and alert emails link you back to Connect.
For mailbox owners who want security, approval, and activity alerts delivered to the address they already verified with Stacksona.
Email alerts use your verified owner address
Owner alerts use the verified account email, so confirm it before changing mailbox rules.
Verify your account email
During sign-up or sign-in, confirm the address where you want to receive Connect account notices. This is the human owner address, not the email address assigned to an agent.
Create the agent mailbox
Set up the mailbox separately. Connect keeps the owner’s alerts and the agent’s incoming correspondence in different places.
Choose which events matter
Use mailbox rules and notification settings to decide which events should reach you. Connect sends alerts for protected mail, decisions waiting on you, configured rules, and usage thresholds.
Open Connect to review
An email alert contains a notice and a secure link back to the relevant item. Sign in to Connect to inspect message content or make a decision.
Your email is the control point for decisions.
The owner notification channel helps you see when Connect needs human attention. It does not mirror each ordinary incoming email or copy an agent’s entire mailbox into your personal inbox.
- Protected incoming mail can require your review before the agent can read it.
- Pending outbound decisions alert you to an action that needs approval.
- Notification messages link to Connect rather than including the email body.
The default channel is already tied to account verification.
No Slack app, Teams workflow, or chat webhook is needed for owner email notices. Keep the verified owner address current and use Connect’s notification controls to manage the events you want surfaced.
- Email notifications are included with the mailbox.
- Alerts go to the verified Stacksona account address.
- You can add chat channels as separate notification destinations when available on your plan.
What Connect sends to the mailbox owner
Does the owner get every email sent to the agent?
No. The default owner channel is for important events such as protected messages, pending decisions, configured notification rules, and usage thresholds. Ordinary mail does not necessarily trigger an owner email.
Does the notification contain the email content?
No. It sends an alert and a link to Connect. Access message details after signing in and following the mailbox’s release and permission controls.
Can I change the owner email?
Update and verify the account email through the account flow. It is separate from the agent mailbox address.
Choose how Connect reaches you
Verify your owner address, then set the mailbox rules that determine which events need your attention.
Open notifications